The Top CVS Health Interview Questions You Need to Know (2024)

Interviewing for a job at CVS Health? As one of the largest pharmacy retailers and healthcare companies in the United States, landing a job at CVS is a great opportunity. However, competition is stiff and CVS’s interview process can be tough. This article will walk you through some of the most common CVS interview questions along with tips on how to ace your interview.

Overview of CVS Health

Let’s start with some background on CVS. Founded in 1963 as Consumer Value Stores, CVS Health has grown into a Fortune 5 company with over 9,900 retail locations and 1,100 walk-in clinics across the country. Beyond retail pharmacies, CVS also provides prescription management services as one of the nation’s largest pharmacy benefit managers.

Some key facts about CVS Health

-Stopped selling tobacco products in 2014 to promote health and wellness
-Fills over 1 billion prescriptions annually in their pharmacies
-Acquired health insurance giant Aetna in 2018
-Employs over 300,000 people nationwide
-Ranked #4 on Fortune 500 in 2022

With its vast reach and influence in healthcare, CVS Health is an employer of choice for many job seekers. Thorough preparation is key to stand out in their competitive hiring process

Overview of CVS Interview Process

The CVS interview process typically consists of:

-Initial phone screen with HR
-One or more in-person/video interviews
-For some roles, a virtual job tryout including assessments

Interviews are behavioral-based with questions about your skills and experience. For customer-facing roles like pharmacy techs and retail associates, expect questions about dealing with customers. Corporate positions feature more questions testing strategic thinking and problem-solving abilities.

Overall, CVS interviews aim to gauge skills, fit with the role and company culture, and your motivation for working there. Proper preparation based on this insight will help you succeed.

Top CVS Interview Questions and Answers

Here are some of the most common CVS interview questions along with tips on how to craft strong responses:

1. Why do you want to work for CVS Health?

As a key reason for your interest, mention CVS’s mission to help people on their path to better health. Highlight how you align with their core values like caring, accountability and innovation. Share why their work culture and growth opportunities appeal to you.

Example: I’m excited to work for CVS because providing accessible, affordable healthcare aligns with my personal values. CVS’s innovative services like MinuteClinic make healthcare easy to access at convenient locations. I’m also drawn to the company culture which balances excellence and integrity with caring for employees and customers alike. This role appeals specifically because it allows me to use my skills in a key area that enables CVS to deliver quality healthcare services at scale.

2. How would you handle an upset customer?

Emphasize listening calmly without getting defensive. Validate their feelings and determine the root of their issue. Share how you would solve the problem, involve a supervisor if needed, and follow up to ensure satisfaction. Stay positive and explain how you turn complaints into opportunities to improve customer service.

Example: I would first listen carefully to understand why they are upset. I would apologize for their experience and assure them I will do my best to resolve the issue. If I am unable to appease them, I would get my manager involved while remaining calm and polite throughout. I would follow up after the interaction to get feedback on how I could have better handled the situation. Even difficult customers present opportunities to improve our customer service standards.

3. Tell me about a time you had to balance competing priorities with tight deadlines. How did you handle it?

Share a specific example that highlights your time management, prioritization and organizational skills. Explain your approach like making task lists, tackling the toughest items first, checking in frequently, asking for help when needed, and not compromising on quality despite the pressure. Conclude with the positive outcome achieved.

Example: As a pharmacy technician, we were short-staffed one weekend when flu season hit its peak. The store was busier than normal. On top of filling prescriptions, I also had to handle drive-through customers and vaccine appointments. To stay on top of everything, I made a priority task list starting with critical prescriptions and customer needs. For efficiency, I delegated drop-off tasks to the pharmacy cashier. Although it was stressful, I stayed calm, focused and communicated frequently with my co-workers. Together we successfully met our deadlines and received positive feedback from customers that day.

4. How do you stay motivated when work gets stressful or repetitive?

Show you are self-driven by sharing personal motivation strategies. Give examples like focusing on positive outcomes for customers, taking short breaks to recharge, reminding yourself of goals, visualizing success, and tracking accomplishments. Emphasize passion for the role and eagerness to grow professionally.

Example: I stay motivated by keeping the big picture in mind. When work gets stressful handling multiple prescriptions, I remind myself that accuracy is critical for patients’ health. By double-checking my work, I ensure we avoid potentially dangerous medication errors. I also find inspiration in positive customer interactions and feedback from pharmacists on my progress mastering new medication management systems. My desire to continuously improve and advance within CVS keeps me engaged on repetitive tasks.

5. How do you keep organized while multitasking in a fast-paced environment?

Describe proven methods for efficiently tracking multiple tasks and priorities. Share examples like creating daily to-do lists, utilizing notes or reminders apps, designating specific places for items, checking off completed tasks, filing systematically, asking clarifying questions, and requesting help when feeling overwhelmed. Emphasize remaining focused, attentive to detail, and calm under pressure.

Example: Organization is crucial when juggling multiple priorities at once. To stay organized, I start my day by creating a task list and noting the top 3 priorities to tackle first. I utilize tools like sticky notes and alarms on my phone to remind myself of urgent to-dos. When I finish a task, I immediately check it off to maintain a sense of progress. If I ever feel overwhelmed or missing details, I ask my co-workers or manager for support. By maintaining my organization system each day, I can work efficiently and minimize mistakes.

Tips for Acing the Interview

Beyond preparing strong answers for likely questions, here are some tips for impressing your interviewers at CVS:

  • Research the company, brand, culture, values, mission, and specific role thoroughly. This shows commitment.

  • Practice and refine your interview answers until they sound natural.

  • Bring copies of your resume, work samples, certifications, letters of recommendation, etc.

  • Dress professionally in clean, pressed business attire.

  • Arrive 10-15 minutes early to get settled and show punctuality.

  • Maintain polite, confident body language. Smile, make eye contact, and shake hands firmly.

  • Ask smart questions that show interest in the company and role.

  • Follow up promptly with any requested items and thank you notes.

By mastering the likely CVS interview questions and following these tips, you can have a winning interview and get hired for an exciting career at CVS Health. Do your homework and believe in yourself, and you will be well on your path to success.

Jobs at CVS Health

CVS Health provides jobs in retail stores, distribution centers, call centers, and corporate offices. Aetna, a health insurance company, is also under the CVS Health umbrella.

Career areas that CVS Health hires for are:

  • Aetna
  • Analytics
  • Branding
  • Corporate
  • Customer care
  • Distribution
  • Information technology
  • MinuteClinic
  • Nursing
  • Pharmacist
  • Pharmacy technician
  • Retail store

CVS Health Interview Questions (With Example Answers)

CVS Health has been around since 1963. Originally called Customer Value Stores, their goal is always to “help people on their path to better health”. They pride themselves on providing affordable, accessible healthcare options and work hard to maintain a customer-centric outlook.

Looking for a job at Cvs Health? See open positions at Cvs Health and related jobs:

HOW TO GET HIRED AT CVS HEALTH | JOB INTERVIEW QUESTIONS & ANSWERS + PROCESS

FAQ

Why do you want to work for CVS Health?

I am interested in working at cvshealth.com because it is a leading healthcare company that is committed to improving the lives of its patients. I would be able to use my skills and training to help the company provide the best possible care for its patients.

How long is a CVS interview?

It is 20 to 30 minutes long, and usually includes both regular interview questions and behavioral questions intended to gauge whether the candidate is a good fit with the CVS workplace culture and values.

What should I wear to a CVS interview?

Business Casual Attire: A professional but not overly formal look is ideal for CVS interviews. Consider wearing a business casual outfit, usually a collared shirt or blouse and closed-toe shoes. White, blue, and gray are the safest choices, and ensure they are clean and well-ironed.

What questions did they ask during your interview at CVS Health?

They asked for previous experience. they asked me to tell them about myself, why I wanted to work there, and about my qualifications. What was your interview with CVS Health like? Your insights will help other jobseekers. Prepare yourself for your interview at CVS Health by browsing Interview questions and processes from real candidates.

What is included in a CVS Health Interview?

Basic Stats and ML concepts, then some case studies. They also test your SQL and Python live coding abilities. CVS Health interview details: 6,415 interview questions and 6,007 interview reviews posted anonymously by CVS Health interview candidates.

What do interviewers want from CVS?

Interviewers want to see how interested you are in working for CVS specifically, what about the company stands out to you. Some basic facts can be found on the CVS website and you can tell them things you know about them from dealing with them locally. Here are some facts about CVS: Introduced Minute Clinic health care in some stores.

What is the interview process like at CVS?

The interview process is pretty straight forward, and they are super fast in the process, so if you have something else going on, make sure you manage the timeline wisely. Timeline for CVS: online assessment – technical interview (include live coding) – technical interview – technical interview with 3 ppl.

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The Top CVS Health Interview Questions You Need to Know (2024)

FAQs

The Top CVS Health Interview Questions You Need to Know? ›

I am excited to work at CVS Health because of the company's commitment to providing excellent customer service and its dedication to helping customers achieve their health goals. CVS Health promotes a culture of collaboration, innovation and respect, which I believe are essential components to success.

What questions does CVS ask in an interview? ›

Here are 17 more CVS interview questions that the hiring manager might ask:
  • Why do you want to work for CVS?
  • How does CVS stand out from its competitors?
  • Do you consider yourself a people person?
  • How would you describe your teamwork skills?
  • Imagine you're the only cashier on a register, and it gets busy suddenly.

Why do you want to work for CVS Health? ›

I am excited to work at CVS Health because of the company's commitment to providing excellent customer service and its dedication to helping customers achieve their health goals. CVS Health promotes a culture of collaboration, innovation and respect, which I believe are essential components to success.

Is CVS hard to get hired? ›

CVS Health Interviews FAQs

Is it hard to get hired at CVS Health? Glassdoor users rated their interview experience at CVS Health as 63.7% positive with a difficulty rating score of 2.26 out of 5 (where 5 is the highest level of difficulty).

How long is a CVS interview? ›

It is 20 to 30 minutes long, and usually includes both regular interview questions and behavioral questions intended to gauge whether the candidate is a good fit with the CVS workplace culture and values.

How to pass a CVS assessment test? ›

Practice customer service skills: Customer service is an important aspect of working at CVS Pharmacy. Practice your customer service skills, such as active listening, problem-solving, and empathy, ahead of time. Be honest and consistent: The assessment test is designed to evaluate your skills and personality traits.

How to dress for a CVS interview? ›

Business Casual Attire: A professional but not overly formal look is ideal for CVS interviews. Consider wearing a business casual outfit, usually a collared shirt or blouse and closed-toe shoes. White, blue, and gray are the safest choices, and ensure they are clean and well-ironed.

What are CVS 5 core values? ›

In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

What does CVS look for in an employee? ›

Friendliness and patience are key qualities of working at CVS in general. Being in customer service can be a difficult task at times and being able to handle all types of customers is essential. If you are aiming toward a management position, attention to detail and organizational skills along wi...

How to prepare for CVS? ›

Preparing for CVS

You will not usually need to do anything special to prepare for CVS. You can eat and drink as normal beforehand. In some cases, you may be asked to avoid going to the toilet for a few hours before having CVS because it's sometimes easier to do the test when your bladder is full.

Why CVS get rejected? ›

A CV that looks light on information will be as readily discarded as the one which reads like an autobiographical epic! Just like the pointless process of attaching a picture to your CV, including too much personal info that is unrelated to the job is a waste of space and could be harming your chances of getting a job.

Is working at CVS worth it? ›

CVS Health reviews FAQs

CVS Health has an overall rating of 3.1 out of 5, based on over 43,426 reviews left anonymously by employees. 45% of employees would recommend working at CVS Health to a friend and 42% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.

What recruiters look for in CVS? ›

What employers and recruiters look for in a CV
  • Roles and responsibilities. ...
  • Experience. ...
  • Skills. ...
  • Results and achievements. ...
  • Education. ...
  • Easy to read. ...
  • No inconsistencies. ...
  • Relevant language.

What questions are asked in a CVS interview? ›

10 CVS Health Interview Questions with Example Answers
  • What do you know about CVS? ...
  • What does excellent customer service mean to you? ...
  • What do you do when conflict happens with fellow workers or managers? ...
  • How would you handle a customer with difficult behavior?

What is the star method when interviewing? ›

Use the STAR method to answer behavioral questions, like “Can you share a time when…” STAR stands for situation, task, action, and result and is meant to help you structure your answers to those questions.

How do I know if I passed my CVS assessment? ›

How do you know if you passed the CVS virtual job tryout? If you pass the VJT you will then receive a call to schedule an interview at the store you applied to. If you fail the VJT, you'll see your application with a “denied” status.

What are the core values of CVS? ›

Our Heart At Work Behaviors™
  • Put people first. We're customer obsessed. ...
  • Rise to the challenge. We boldly innovate to care for our customers. ...
  • Join forces. We unite around our goal of serving the customer. ...
  • Create simplicity. We design for our customers. ...
  • Inspire trust. ...
  • Champion safety and quality.

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